Dear Khun Nattavee,
Thank you for your recent contact expressing your concerns regarding the disruption of using your THAI American Express Platinum Credit Card. I would like to take this opportunity to extend my sincere apologies for any irritation caused by the incident. It was certainly not our intention to offend a valued Member such yourself. Please find the actions that we have taken to resolve this incident as follows:
To facilitate your spending, the line of credit of your THAI American Express Platinum Credit Card had been increased.
We assure you that your feedback was taken seriously. We have communicated your feedback to the Authorization Service representative for re-enforcement and training.
Khun Nattavee, my apologies again for any inconvenience this may have caused you and thank you for your understanding. We sincerely appreciate your valued Membership, and we will continue to serve your needs with our very best efforts to regain your goodwill and confidence.
Sincerely yours
No comments:
Post a Comment